Privacy Policy
Last updated: 26 April 2026
This Privacy Policy describes how Your Mama Journey ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at yourmamajourney.com (the "Site"), make a purchase, create an account, or otherwise interact with our products and services.
When we say "you" or "your" in this Policy, we mean the user of our services — whether you're a visitor, a customer, or another individual whose information we process.
By using our services, you agree to the collection, use, and disclosure of your information as described here. If you don't agree, please don't use our services.
What information we collect
Depending on how you interact with us, we may collect the following:
- Contact details — your name, billing and shipping address, phone number, and email address
- Payment information — card details and payment confirmation (handled by our payment processors, not stored by us)
- Account information — username, password, security questions, preferences, and settings
- Order information — items you view, add to your cart or wishlist, purchase, return, exchange, or cancel
- Communications — anything you send us, such as customer support inquiries
- Device information — your IP address, browser, device type, and other technical identifiers
- Usage information — how and when you interact with our website
Where we get this information
- Directly from you when you create an account, place an order, contact us, or interact with our website
- Automatically through cookies and similar technologies when you use our site
- From our service providers — like Shopify, payment processors, and shipping partners — who handle parts of the service on our behalf
- From advertising partners — including Meta and Google — when you interact with our ads
How we use your information
To provide and improve our services
To process your orders, manage your account, ship your products, deliver digital products and courses, handle returns, send you order updates, and improve how the site works.
For marketing and advertising
To send you marketing emails (which you can unsubscribe from at any time), and to show you relevant ads on platforms like Meta, Instagram, and Google based on your activity. You can opt out of personalised ads at any time using the controls on each platform.
For security and fraud prevention
To protect your account, detect suspicious activity, prevent fraud, and keep our services safe.
To communicate with you
To respond to your questions, provide customer support, and stay in touch about your orders.
For legal reasons
To comply with legal obligations, respond to valid legal requests, enforce our terms, and protect our rights and the rights of others.
Who we share your information with
We share information only when necessary to run the business or required by law. This includes:
- Service providers — Shopify (our e-commerce platform), payment processors (Stripe, PayPal, Afterpay, Klarna), shipping carriers, email service providers (Klaviyo), customer support tools, and cloud storage providers
- Marketing partners — Meta, Google, and similar platforms, for personalised advertising
- With your consent — when you direct us to share information with a third party
- For legal reasons — to comply with legal obligations, respond to subpoenas or government requests, or protect our rights
- In a business transaction — for example, if our business is acquired, merged, or sold
We do not sell your personal information for money. Some of our marketing activities may be considered "sharing" or "targeted advertising" under certain laws — see "Your rights" below for how to opt out.
About Shopify
Our website is hosted by Shopify, which collects and processes information about your interactions with our store in order to provide the services. Shopify may also use this data — alongside data from other merchants — to provide enhanced features and personalised advertising. To learn more, visit the Shopify Consumer Privacy Policy.
Cookies and tracking
We use cookies and similar technologies to keep the site working, remember your preferences, analyse how the site is used, and serve relevant ads. You can control cookies through your browser settings — though some features of the site may not work properly if you disable them.
Your rights
Depending on where you live, you may have the following rights over your personal information:
- Access — request a copy of the information we hold about you
- Correction — ask us to correct inaccurate information
- Deletion — ask us to delete your personal information
- Portability — request that we transfer your information to a third party in certain circumstances
- Opt out of marketing — unsubscribe from emails at any time using the link in any of our emails
- Opt out of targeted advertising — using the controls on each ad platform (Meta, Google), or by contacting us directly
To exercise any of these rights, email jade@yourmamajourney.com. We may need to verify your identity before processing the request, and we'll respond within the timeframe required by law.
Children
Our services are not intended for children under 16. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has given us their information, contact jade@yourmamajourney.com and we'll delete it.
Security and how long we keep your information
We use industry-standard security measures to protect your information, including encrypted payment processing and PCI-DSS compliant infrastructure. No system is 100% secure, but we take this seriously.
How long we keep your information depends on why we collected it — for example, we keep order records as long as we need to for tax, accounting, and customer support purposes.
International data transfers
Your Mama Journey is based in Australia, but we ship and operate worldwide. Your information may be transferred to, stored in, or processed in countries other than where you live — including Australia, the European Union, the United Kingdom, the United States, and others. Where required, we use recognised legal mechanisms (like Standard Contractual Clauses) to protect your information during these transfers.
Notes for specific regions
Australia
If you're an Australian resident, the Privacy Act 1988 and the Australian Privacy Principles (APPs) apply. You have rights to access, correct, and delete your personal information, opt out of direct marketing, and make a complaint. To exercise these rights, email jade@yourmamajourney.com.
European Union and United Kingdom
If you're in the EEA or UK, the General Data Protection Regulation (GDPR) and UK GDPR apply. We process your data based on your consent, our legitimate interests, or to fulfil our contract with you. You have the right to access, correct, delete, or transfer your data, withdraw consent at any time, and lodge a complaint with your local data protection authority.
United States — California residents
If you live in California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you additional rights, including the right to know what we collect, the right to delete, the right to correct, the right to opt out of "sharing" for targeted advertising, and the right to non-discrimination for exercising these rights. We don't sell your information for money. To submit a request, email jade@yourmamajourney.com.
Canada
If you're a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws apply. You can withdraw consent for non-essential data processing at any time by contacting jade@yourmamajourney.com.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll update the "Last updated" date at the top of this page. For significant changes, we'll let you know by email or through a notice on the site.
Contact us
If you have questions about this Privacy Policy or want to exercise any of your rights, contact us:
Email: jade@yourmamajourney.com
Your Mama Journey
Australia