Shipping & Delivery
Free shipping, worldwide
Every order ships free, anywhere we ship to. We dispatch from four warehouses — Australia, the United States, the United Kingdom, and the Netherlands — so your order travels the shortest distance possible to reach you.
How long will it take?
Orders are processed within 3–5 business days, then shipped. Total delivery time depends on where you are:
- Australia — 3–7 business days (priority, trackable)
- United Kingdom — 8–10 business days (priority)
- European Union — 7–10 business days (no customs fees, shipped from our Netherlands warehouse)
- United States — 13–17 business days (trackable)
- Canada & rest of world — 14–21 business days
You'll get a confirmation email with tracking once your order ships. Tracking takes 24–48 hours to start updating — if it hasn't appeared, check your spam folder before reaching out.
Taxes & duties
Australia, US, UK, and EU orders — any applicable taxes are included in the price you see at checkout. No surprise fees on delivery.
Canada and other international orders — your order ships duty-unpaid, which means local customs may charge import fees on delivery. These are set by your country's customs authority and aren't collected by us. Reach out before ordering if you'd like an estimate.
Need to change your order?
Email jade@yourmamajourney.com as soon as you can. Orders begin processing quickly, so we can't always make changes — but we'll always try.
Tracking says delivered, but it's not here
First, check with neighbours and your local post office — packages occasionally end up there. If you still can't find it, email jade@yourmamajourney.com and we'll help you trace it.
Damaged or wrong items
If your order arrived damaged, defective, or with the wrong items, we'll replace it. Just email jade@yourmamajourney.com within 30 days of your shipment date with a photo and your order number.
Delays beyond our control
Customs holds, weather, carrier delays, and incorrect addresses can occasionally push delivery times out as far as 6 weeks. We can't speed up an order once it's with the carrier, but we'll always help you trace it if something looks off.
Countries we currently can't ship to
For customs, carrier, or regulatory reasons, we're unable to deliver to the following countries. If you're unsure whether yours is on the list, email jade@yourmamajourney.com before ordering.
Afghanistan, Albania, Algeria, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bermuda, Brazil, Botswana, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Indonesia, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Papua New Guinea, Palau, Paraguay, Palestine, Peru, Philippines, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, South Sudan, Solomon Islands, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vatican City, Vanuatu, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe.